الملاحظات

مقدمة

(1)
See A. C. Edmondson. Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012.
(2)
For a detailed case study on Danone’s approach to knowledge sharing, see A. C. Edmondson and D. Lane. “Global Knowledge Management at Danone (A) (Abridged).” Harvard Business School Case 613–003, July 2012. (Revised from original July 2012 version), 1.
(3)
A. C. Edmondson and K. S. Roloff. “Phase Zero: Introducing New Services at IDEO (B).” Harvard Business School Supplement 606–123, March 2013. (Revised from original June 2006 version).
(4)
A. C. Edmondson, S. Ribot, and T. Zuzul. “Designing a Culture of Collaboration at Lake Nona Medical City.” Harvard Business School Case 613–022, October 2012.
(5)
A. C. Edmondson, S. Ribot, and T. Zuzul. “Designing a Culture of Collaboration at Lake Nona Medical City.” Harvard Business School Case 613–022, October 2012.
(6)
A. C. Edmondson. Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012.
(7)
Ibid.
(8)
Table 1 is reproduced from A. C. Edmondson. Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 11–43.
(9)
A. Tucker and A. C. Edmondson. “Why Hospitals Don’t Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change.” California Management Review 45, no. 2 (Winter), 2003.
(10)
A. C. Edmondson. Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 11–43.
(11)
Ibid.
(12)
J. Smith. “What to Do When You Don’t Hear Back from a Job Interview?” Forbes online, February 20, 2013. http://www.forbes.com/sites/jacquelynsmith/2013/02/20/what-to-do-when-you-dont-hear-back-after-a-job-interview/ (accessed June 21, 2013).

الفصل الأول: التطلُّع إلى هدفٍ طَموح

(1)
F. Rashid, H. Leonard, and A. C. Edmondson. “Chilean Mining Rescue (A).” Harvard Business School Case 612–046, 2012; and A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 185–217.
(2)
F. Rashid, H. Leonard, and A. C. Edmondson. “Chilean Mining Rescue (A).” Harvard Business School Case 612–046, 2012; and F. Rashid, H. Leonard, and A. C. Edmondson. “Chilean Mining Rescue (B).” Harvard Business School Case 612–47, 2012.
(3)
A. C. Edmondson, M. Roberto, and A. Tucker. “Children’s Hospital and Clinics.” Harvard Business School Case 9–302–50, 2002; and A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 257–87.
(4)
A. C. Edmondson, M. Roberto, and A. Tucker. “Children’s Hospital and Clinics.” Harvard Business School Case 9–302–050, 2002, 4.
(5)
Ibid.
(6)
M. A. Carey and C. Weaver. “New ‘Innovation’ Chief Comes from ‘Model’ Health Care System.” Kaiser Health News, September 28, 2010. http://www.kaiserhealthnews.org/stories/2010/september/28/cms-innovation-officehealth- reform.aspx.
(7)
R. Gilfillan. “Speech at Healthcare Innovation Summit.” YouTube video, 17:36, June 20, 2011. http://www.youtube.com/watch?v=RPQEG0Dfg30.
(8)
T. Dwyer. “TRMC Is Building for the Future.” The Messenger, January 27, 2013. http://www.kaiserhealthnews.org/stories/2010/september/28/cms-innovation-office-healthreform.aspx.

الفصل الثاني: تشكيل فريق العمل

(1)
For additional details, see A. C. Edmondson and J. Tachau. “‘Argo’: The CIA’s Mission Impossible in Iran.” Harvard Business School Case 613–087, April 2013.
(2)
Ibid.
(3)
A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 185–217.
(4)
This example is found in A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 195.
(5)
Ibid.
(6)
S. Thompson. “Trinity Accountable Care Organization Is an Asset.” The Messenger, December 30, 2012. http://www.messengernews.net/page/content.detail/id/553715/Trinity-Accountable-Care-Organization-is-an-asset.html (accessed June 21, 2013).
(7)
Ibid.; and R. G. Eccles, A. C. Edmondson, and D. Karadzhova. “Arup: Building the Water Cube.” Harvard Business School Case 410–054, June 2010.
(8)
E. Schein. Organizational Culture and Leadership. 4th ed. San Francisco: Jossey-Bass, 2010, 155–76 (ch. 21).
(9)
A. C. Edmondson and D. M. Smith. “Too Hot to Handle? How to Manage Relationship Conflict.” California Management Review 49, no. 1 (Fall), 2006: 6–31.
(10)
J. Metcalfe and W. Mischel. “A Hot/Cool System of Delay of Gratification: Dynamics of Willpower.” Psychological Review 106, no. 1, 1999: 3–19.
(11)
A. C. Edmondson and D. M. Smith. “Too Hot to Handle? How to Manage Relationship Conflict.” California Management Review 49, no. 1 (Fall), 2006: 6–31.

الفصل الثالث: الإخفاق بذكاء

(1)
A. C. Edmondson. “Strategies for Learning from Failure.” Harvard Business Review 89, no. 4, 2011; A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 149–84.
(2)
S. Sitkin. “Learning Through Failure: The Strategy of Small Losses,” in L. L. Cummings and B. Staw (eds.), Research in Organizational Behavior 14. Greenwich, CT: JAI Press, 1992, 231–66.
(3)
For the full Telco story, see A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 234–52.
(4)
A. C. Edmondson. “Phase Zero: Introducing New Services at IDEO (A).” Harvard Business Case 9–605–069, 2004; and A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 257–87.
(5)
A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012; and A. C. Edmondson. “Strategies for Learning from Failure.” Harvard Business Review 89, no. 4, 2011.
(6)
T. Kelley and D. Kelley. “Reclaim Your Confidence.” Harvard Business Review, December 2012.

الفصل الرابع: التعلُّم بسرعة

(1)
A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 221–56.
(2)
Ibid., 26-27.
(3)
P. French. “Even People-Smugglers Have Ethics.” The Guardian online, March 14, 2004. http://www.guardian.co.uk/theobserver/2004/mar/14/features.review37 (accessed June 21, 2013).
(4)
A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 240.
(5)
Ibid.
(6)
Ibid., 240-41.
(7)
A. C. Edmondson and L. Feldman. “Phase Zero: Introducing New Services at IDEO (A).” Harvard Business School Case 605–069, March 2013. (Revised from original February 2005 version).
(8)
E. Catmull. “How Pixar Fosters Collective Creativity.” Harvard Business Review, 2008: 1–12.
(9)
See A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 171, for context; and Fortune for greater detail in A. Taylor III. “Fixing Up Ford.” CNNMoney online, May 12, 2009. http://money.cnn.com/2012/11/01/autos/mulally-ford-succession.fortune/index.html (accessed June 21, 2013).
(10)
A. Taylor III. “Fixing Up Ford.” CNNMoney online, May 12, 2009. http://money.cnn.com/2012/11/01/autos/mulally-ford-succession.fortune/index.html (accessed June 21, 2013).
(11)
A. C. Edmondson. Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy. San Francisco: Jossey-Bass, 2012, 115–48.
(12)
Ibid., 149–84.
(13)
Ibid.
(14)
M. D. Cannon and A. C. Edmondson. “Failing to Learn and Learning to Fail (Intelligently): How Great Organizations Put Failure to Work to Innovate and Improve.” Long Range Planning 38, no. 3 (June), 2005: 299–319.
(15)
R. S. Nickerson. “Confirmation Bias: A Ubiquitous Phenomenon in Many Guises.” Review of General Psychology 2, no. 2, 1998: 175.
(16)
A. C. Edmondson. “Framing for Learning: Lessons in Successful Technology Implementation.” California Management Review 45, no. 2 (Winter), 2003: 34–54.

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